Refund policy

Refund & Returns Policy

Last updated: 28 September 2026

At Everyday Avenue, we want you to shop with confidence. We carefully select our products and work with trusted suppliers to fulfil your orders. If there is a problem with your order, please contact us and we will do our best to resolve it fairly and efficiently.

1. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

- Your order number

- A clear description of the problem

- Clear photographs or video showing the issue

- Photographs of the packaging where relevant

We will review the issue and, where appropriate, offer a replacement, repair, refund, or another suitable resolution.

2. Returns for Change of Mind

If you change your mind about a purchase, you may contact us to request a return.

The item must be:

- Unused and unworn

- In its original condition

- In its original packaging where applicable

- Free from damage, stains, odours, or signs of use

- Accompanied by proof of purchase

Return requests must be submitted within 7 days of receiving your order.

Approval of a change-of-mind return is subject to the applicable consumer protection laws and the condition of the product.

3. Items That Cannot Be Returned

For hygiene, safety, or product-specific reasons, certain products may not be eligible for return once opened or used.

This may include products that are:

- Used, worn, washed, or damaged by the customer

- Missing original packaging or components

- Personal-use or hygiene products where applicable

- Customised or personalised products where applicable

This does not affect any rights you may have under applicable South African consumer protection law.

4. Return Shipping

If the item is returned because it is defective, damaged, or incorrect, Everyday Avenue will assess the circumstances and may cover reasonable return shipping costs where applicable.

For approved change-of-mind returns, the customer may be responsible for the return shipping costs.

Original delivery charges may not be refundable for change-of-mind returns.

5. Refunds

Once we receive and inspect a returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method where reasonably possible.

Please allow your payment provider or bank additional processing time for the funds to appear in your account.

6. Exchanges

If you received a defective, damaged, or incorrect item, please contact us before sending anything back.

Where an exchange is appropriate and stock is available, we may arrange a replacement. If the replacement is unavailable, another appropriate resolution may be offered.

7. Delivery Issues

Customers are responsible for providing accurate delivery information when placing an order.

If an order is returned because an incorrect or incomplete delivery address was provided, additional delivery charges may apply before the order can be resent.

If your order appears to be delayed, lost, or affected by a delivery issue, please contact us with your order number so that we can investigate with the relevant delivery provider or supplier.

8. Supplier and Shipping Delays

Some Everyday Avenue products are fulfilled through third-party suppliers and delivery partners.

Estimated delivery times are provided as guidance and may occasionally be affected by factors outside our control, including customs processing, courier delays, weather, public holidays, or other logistical disruptions.

We will assist customers with genuine delivery issues and provide available tracking information where applicable.

9. Refund Fraud and Abuse

Everyday Avenue reserves the right to investigate suspicious, fraudulent, or abusive refund and return requests.

We may refuse a request where there is reasonable evidence of fraud, misuse, false claims, or intentional damage, subject to applicable law.

10. Consumer Rights

Nothing in this policy is intended to remove or limit any rights that customers have under applicable South African consumer protection laws.

Where applicable law provides a customer with rights that differ from this policy, those legal rights will apply.

11. How to Request a Return or Refund

To request a return or refund, please contact us through our Contact Us page or the customer support contact details provided on our website.

Please include:

Order number:

Name used for the order:

Reason for the request:

Photos/videos where applicable:

We recommend keeping your order confirmation until your request has been resolved.

Everyday Avenue reserves the right to update this policy when necessary. Any changes will be published on this page.